Woman Sues Starbucks, Claiming Wrong Coffee Order At Drive-Thru Gave Her 1st Degree Burns

A customer has filed a lawsuit against Starbucks after she tried to return a wrong drink order, which ultimately caused her first-degree burns.

In the lawsuit filed by Mary Simms at Harris County District Court, Texas, on August 19, she alleges she was in one of Starbuck’s drive-thrus on April 14 when a barista told her she had been given the wrong drink.

According to reports, the customer had tried to hand back the drink to the barista but the lid of the cup came off and burning coffee spilled into her lap.

The lawsuit says that as “a result of the spill, [Simms] sustained first and second-degree burns causing severe personal injuries and damages.”

It goes on to accuse the company of failing to warn the customer of “the unreasonably dangerous condition created by the failing lid, hot water and/or liquid of the coffee,” in addition to properly training and supervising baristas on how to safely secure lids on top of beverages, and keep the drive-thru safe, as per the Insider.

Simms is hoping to receive around $75,000 to cover the cost of treating her injuries, as well as lost wages and “past and future loss of enjoyment of life” through the lawsuit.

Starbucks released a statement saying the following:

“We take our responsibility to provide a safe environment seriously, and our partners [employees] take great pride in ensuring our beverages are crafted with care and delivered to customers safely.”

They also said that all Starbucks drinks “are served at a temperature within industry standards,” according to The Charlotte Observer.

“Our partners take great care to ensure the beverages are safely handed off to the customer,” the company added.

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